Most commercial teams are working hard. They’re busy, they’re committed, and they’re expending huge amounts of energy. I’ve spent 15 years working with companies across the travel and hospitality industry, and one thing has become very clear. Despite all that effort, many teams aren’t making the progress they should be. Different businesses have different challenges,…
How to use all that lovely energy in the best way possible “Every day I get two emails from tech companies that have clearly never bothered to understand the hospitality industry and think they can just solve our problems.” If you’ve built a hotel or travel tech product and you’re getting ready to take it…
Done is better than perfect, and late is better than never. This blog was supposed to be up last Friday, as a hot round-up of what I learnt at WTM in London. But… life happened! Between running my own business, handling an errant decorator, a dog with itchy red paws and a husband on two…