Emily is the travel industry’s coach and commercial trainer, who draws on experience from both sides of the negotiating table. Working across three continents and professional coaching and travel industry qualifications, she enables transformation through training, coaching and working 1:1.
Through Emily’s unique research and client work, she has defined the four key pillars to propelling your teams to greater success, based on her research and her client work.
The four training tracks are shown below:
Does this sound like you?
- I wish my team would step up and take ownership
- Communication is key, but when we aren’t doing it well, we don’t see returns
- I want everyone pulling in the same direction
- We need to be much sharper commercially, to gain market share
- Mental health and support needs have changed, so we need to listen and adapt
Emily has been amazing at helping me overcome self-doubt and lack of confidence.
Whilst there is still work to be done the stepping stones we have done so far have helped both personally and professionally. Each session I am left with an action plan and whilst sometimes old habits sneak back in, Emily comes back with kindness, grace and understanding by asking the right questions and checking in.
This is my first time working with a coach and I would recommend Emily any day.
Hayley, Sales & Marketing Manager
Increase the impact employees have in new roles
The 100-day accelerator with a co-pilot in your pocket
- Supports your high-potential employees when they need it most: stepping into a bigger role
- Increases their productivity, impact and strategic thinking
- Enables them to be the best version of themselves: the one you saw in the interview
Twice-weekly 1:1 Support | Asynchronous Feedback | Practical Tools
Co-create a bespoke training plan for your commercial team
Your program could be a combination of:
- Commercial upskilling of your frontline team
- Leadership training for new and embedded managers
- 1:1 coaching for high potential employees
Always designed bespoke to your company needs.
- Get Emily’s help to create the growth environment where your teams are supported to enhance their skills, so you can build a long-term commercial edge
- Identify and foster self-leadership in your team, so they level up as they work together on a purposeful journey
- Improve communication internally and externally, so the whole team pulls together and delivers excellent client or supplier experience
I started my coaching sessions with Emily at the beginning of the year, from our sessions I have enjoyed how Emily listens to what I am talking about and always asks me questions back to allow me to look at things in a different perspective.
From the sessions I have grown both internally with being more confident in myself, stronger manager to my team and allowing to open myself up to learning new ways of dealing with issues/conflict or even how to get the best out of my team and other team members at all levels.
Emily has such a soft kind approach and allows you to be you with no judgement but giving sound options to take away. I have not had a session yet where I have not gone away and implement some new structures to myself and the team and this has made me feel confident on how I deliver and look at the wider business with more clarity as a manager.
Emily has so much knowledge and has shared lots of good Podcasts/Books/reference to review which I have found very interesting and beneficial.
Allison, Senior Groups Contract Manager
Case study
Client: AC Group
Challenge: Busy and stressed people manager needs to delegate more, and think bigger picture
Timeline: 6 months
Thriving teams are productive teams.
In March 2025, I surveyed 51 people in the travel industry to understand how they feel about their careers, and 53% are not happy where they currently are.
By analysing what these people want from their careers, and integrating observations from client work and personal experience, I’ve mapped out the five key stages on our Runway To Happiness.
And there is a distinct point where people begin to feel truly satisfied with their career trajectory.
You can read more about the Runway to Happiness and The Thriving Threshold here.
If you know that your team needs a bit of extra help to get there, get in touch.
Download your copy of Emily’s whitepaper here.
Emily conducted a specialist piece of research, in which 51 commercial professionals in the travel industry shared their career experiences; the challenges they face, their aspirations, and what they’d like to improve upon.
As a career coach and commercial trainer serving this space, she is thrilled to share with you the analysis of the data and her opinion on what we can ALL do to improve.
Emily is a great coach, who always holds space for me during our sessions so that I can best describe my difficulties and get the best advice I can from her.
We always run through various approaches to see what might or might not work, and most importantly, what feels right for me. It’s never just a check-box exercise but a personal approach.
Susanna Siu, Director of Business Support